This Privacy Policy describes how Turboniq Home Solutions Sdn Bhd (Company No. 202401087426), referred to as "Turboniq", "we", or "us", collects, uses, and protects the personal data of visitors to turboniq.pro and customers of our services. It is published in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
What information we collect
We collect personal data only when you give it to us directly — for instance, when you complete a contact form, book a visit, request a quote, or speak with our team by phone, email, or WhatsApp. This typically includes:
- Your name, mobile number, and email address
- The address where service is requested
- A description of the job, along with any photos or measurements you share
- Payment details necessary to settle invoices
Our web server logs basic technical data — IP address, browser type, pages viewed, and timestamps — for security and analytics purposes.
How we use your information
Your data is used to:
- Respond to your enquiry, schedule visits, and provide the requested services
- Prepare written quotes, invoices, and warranty paperwork
- Process payments and maintain financial records as required by Malaysian law
- Communicate about active or past jobs (follow-ups, scheduling changes, warranty matters)
- Improve the safety, quality, and efficiency of our services
We do not sell or rent your data to any third party. We do not use your data for unrelated marketing without your specific consent.
Who can access your data
Inside Turboniq, only employees who need it to deliver your service can access your personal data — typically the dispatch team, the assigned crew, and the back-office finance team. We share data with third parties only when strictly required, such as:
- Payment processors and banks for settling invoices
- Software providers that host our scheduling and accounting systems, under data protection agreements
- Government bodies when required by Malaysian law (for example, tax authorities)
How long we keep your data
Contact and job records are kept for seven years from the date of the last interaction, in line with our taxation, warranty, and accounting obligations. Marketing preferences are kept until you ask us to remove them. Server logs are retained for up to 12 months.
Your rights
Under the PDPA, you have the right to:
- Request access to the personal data we hold about you
- Request that we correct any inaccurate or incomplete data
- Withdraw your consent to specific uses of your data
- Request deletion where there is no overriding legal or contractual reason to keep it
To exercise any of these rights, write to us at [email protected]. We will respond within 21 working days.
Security
We use up-to-date administrative, technical, and physical safeguards to protect your data — including encrypted connections, access controls on internal systems, and staff training on data handling. No system is perfect; if a breach affecting your data ever occurred we would notify you in line with our PDPA obligations.
Changes to this policy
We may revise this policy from time to time as our services or regulations evolve. The latest version is always published on this page with the effective and reviewed dates above.
Contact us about privacy
Questions, concerns, or requests can be sent to:
Turboniq Home Solutions Sdn Bhd
Lot 14-3, Jalan Ampang Hilir, 55000 Ampang, Kuala Lumpur, Malaysia
[email protected] · +60 16-359-8821